COVID-19 Response Center
Last Updated: 03.04.2022 9:00AM
Our COVID-19 Response Plan remains fluid and responsive to the ever-changing conditions of this pandemic. Please check back here for updates and contact our eBranch at 877.964.3262 for additional assistance.
|Freeport||Lobby & Drive-Up Open||View Hours||Masks Optional|
|Brunswick||Lobby & Drive-Up Open||View Hours||Masks Optional|
|Bath||Lobby & Drive-Up Open||View Hours||Masks Optional|
|Edgecomb||Lobby & Drive-Up Open||View Hours||Masks Optional|
|Thomaston||Lobby & Drive-Up Open||View Hours||Masks Optional|
For office appointments, please call to schedule.
We encourage all members to utilize our full suite of eServices to maintain uninterrupted access to their accounts including:
- Online Banking
- Midcoast Mobile App
- Mobile Check Deposit
- Online and Mobile Bill Pay
- Online Account Opening
- Online Loan Applications
For a complete list of all Member Communications regarding this event, please visit our COVID-19 Update archive.
COVID-19 Response FAQs
Can I still apply for a loan?
You can apply online or by phone for all your borrowing needs. Our Loan Department is fully operational and ready to lend! Receive instant online decisions with our online and mobile loan applications.
How can I close my loan?
We are closing most loans today using DocuSign. Certain loan types and documents still require a “wet” signature and those can be processed by pre-set appointments with branch staff or via our drive-up facilities. Our title attorneys are still closing mortgage loans in person, at this time.
How much cash can I withdraw from an ATM?
Midcoast Visa® debit cardholders are permitted to withdraw up to $800 per day from ATMs. Certain ATMs may restrict withdrawals to lower limits. Cards may also be used to make online or point-of-sale purchases of up to $2,500 per day.
I am not currently a member; can I open an account?
My debit card is not working, can I still get a replacement card?
Our Bath and Thomaston locations can instantly issue you a new Visa® debt card. You can pick up cards in-branch, via our drive-up facilities or we can mail the card to your address on file. Requests can also be made through our mobile app, and you will be mailed your new debit card within 7-10 days.
I am locked out of online banking/mobile banking – HELP!
Our eBranch is fully-staffed and ready to assist, contact us today at 877.964.3262.
How can I deposit a check without coming to the Credit Union during normal business hours?
We recommend using our mobile application equipped with mobile check deposit (MCD). If you have not tried MCD, you can follow the online instructions, or our eBranch can guide you through the process. Except for payroll checks, most MCD check deposits are subject to a two-business day hold or longer based on the Credit Union’s Reg CC: Check Availability Policy. Checks may also be mailed to any of our five locations, deposited into a depository ATM, deposited into our Night Depository, or deposited via Co-Op Shared Branching terminals and locations. Please note, some accounts are not currently eligible for MCD. For more information, please contact our eBranch.
I visit Midcoast FCU as a shared branching member, can I still do so?
Co-Op Shared Branching “guest” members are welcome in-branch to perform transactions and will be required to provide proper identification.
Additional COVID-19 Resources